Privacy Policy
Effective date: 13 November 2026
AK Digital Stills • Thanjavur, Tamil Nadu
Your privacy at AK Digital Stills
This policy covers akdigitals.com, our photography and video services, enquiry forms, chat tools and connected Instagram and Facebook services, including the AKDS Integration app. It explains what information we handle, why we use it and how to request access, correction or deletion. Our Booking & Delivery Policies separately govern bookings and delivery.
1. Information we collect
We receive information you provide, such as your name, phone number, email address, event date, venue, requested services, guest count, messages, booking and payment references, and photographs or videos supplied or captured for your work. Website or gallery accounts may also contain your profile and access details. Connected social platforms may provide your username, platform-scoped user ID, comments, messages sent to our business, interaction times and message-delivery status. Our website and service providers may receive device, browser, IP address, cookie and usage information. Please share only information relevant to your request.
2. How we use information
We use information to answer enquiries, prepare quotations, plan shoots, provide editing and albums, deliver work, support clients, maintain business records and protect our services. We also use information to fulfil requests for resources such as AI prompts or PDFs, record delivery and avoid duplicate replies. Booking enquiries may be recorded in Zoho CRM and handled through Zoho chat or messaging tools. We do not sell personal information.
3. Instagram, Facebook and AI PDF requests
When an AI prompt or PDF campaign is offered, we may process the keyword you comment or send to our business, your platform identifiers and related interactions to send the requested resource. For campaigns that require following our account, we check the follow relationship only where Meta makes that information available through authorised interactions. We may ask you to message us or complete a confirmation step before delivery. A PDF request is not a booking enquiry or general permission for unrelated marketing. You do not need to provide booking details or a phone number merely to request a PDF. We do not ask for your Instagram password or one-time password, or use this process to access unrelated private conversations. Platform permissions and availability may affect delivery.
4. Chatbots, enquiries and marketing choices
Automated chat may help collect details when you ask about packages or bookings. You can request human assistance or ask us to stop automated questions. For privacy or marketing opt-out requests, email us directly so our team can act on them. Service messages about an existing enquiry or booking may still be necessary. Where we use permitted advertising tools, information may help measure campaigns or reach relevant audiences; you can ask us to exclude your contact details from future direct marketing.
5. Who may receive information
Information is shared only as needed with authorised team members and suppliers involved in your work, such as editors, album printers or delivery providers. We use services including Wix for the website, Zoho for enquiries and customer management, Meta for social communication, and Google Drive or other selected tools for file delivery. Payment providers process payments under their own policies. These providers may process information in India or other countries. We may also disclose information when required by law or necessary to protect rights and security. External sites and platforms have their own privacy policies.
6. Photos, family images and AI editing
We handle photographs and videos to fulfil the agreed shoot, editing and delivery services. Portfolio or promotional use is subject to the arrangements and preferences agreed with you and applicable requirements; please tell us about privacy restrictions before the shoot, or contact us about a published image. A parent or guardian should manage enquiries and permissions for children. If you request AI-assisted editing, selected media may be processed using the tools needed for that work. Keep private gallery credentials and delivery links secure; anyone you share them with may be able to access the files.
7. Cookies and website tools
Our site uses cookies and similar technologies for functions such as accounts, galleries, chat and security. Analytics and advertising tools, including Google or Meta tools where enabled, may measure visits and campaign activity. You can manage cookies through your browser and any consent controls shown on the site. Blocking cookies may affect some features.
8. Retention and security
We keep enquiry, chat, campaign and customer records for as long as needed for their purpose, support, dispute handling and applicable record-keeping duties. Our current Booking & Delivery Policies state that raw and edited photo/video files are retained for two months after delivery and may then be deleted; please download and back up your final work. Other records may have different retention needs. We use reasonable access controls and safeguards, but no online service or storage system can guarantee absolute security. Deleted information may remain in restricted backups until those copies are replaced through normal processes.
9. Data deletion instructions
To request deletion of information held by AK Digital Stills or processed through AKDS Integration, email akdigitalstills@gmail.com with the subject “Data deletion request – AKDS Integration”. Include the Instagram username, email address or phone number you used to contact us, and describe the information you want deleted. Do not send passwords, one-time passwords or unnecessary identity documents. We may ask for limited verification to confirm the request is yours. Our team will review the request, delete information no longer needed and explain any records that must be retained for legal obligations, transactions or unresolved disputes. We will respond as soon as reasonably possible. Deleting a message in Instagram or removing an app connection does not automatically delete copies already held in our customer records; please contact us for that. Requests concerning data held independently by Meta, Wix or other providers should also be directed to them.
10. Access, correction and contact
You can contact us to ask about your information, correct it, withdraw permission where applicable, object to marketing or request deletion. Some requests may affect the services we can provide. Privacy contact: AK Digital Stills, 2nd Street, Karnavathi Nagar, N.K. Road, Thanjavur - 6, Tamil Nadu, India. Email: akdigitalstills@gmail.com. Phone: +91 7550102912 / +91 9443584874. We may update this policy when our practices change; the effective date above identifies the current version.